RETURN & EXCHANGE POLICY

At Dheee Essentials, we want you to be completely satisfied with your purchase. If you receive an incorrect, damaged, defective, or incorrectly sized item, we are happy to assist with a return or exchange, subject to the conditions below.

1. Return Period

You may request a return or exchange within 7 days of receiving your order.

Requests made after this period may not be accepted.

2. Eligible Returns & Exchanges

We accept returns and exchanges for the following reasons:

• You received the wrong item or colour.
• You received an item with a manufacturing defect or damage.
• You received the wrong size.
• You need to exchange your item for another size, subject to availability.

Change-of-mind returns are not accepted. Please ensure you select your preferred style, colour, and size carefully before placing your order.

3. Return Conditions

To qualify for a return or exchange, the item must:

• Be unworn and unused.
• Be unwashed and free from any stains, odours, or alterations.
• Have all original tags attached.
• Be returned in its original packaging.
• Be in the same condition in which it was received.

Items that do not meet these conditions may be rejected and returned to the customer.

4. Sale Items

Sale and discounted items are not eligible for returns or exchanges.

All sale purchases are considered final.

5. Exchanges

If you ordered the wrong size, you may request an exchange within 7 days of delivery.

Exchanges are subject to product and size availability. If your preferred size is unavailable, we may offer store credit instead.

Customers are responsible for the cost of returning the original item and receiving the replacement, except where the item received was incorrect or defective.

6. Refunds & Store Credit

Dheee Essentials does not issue cash refunds.

Where a refund is approved, the value of the returned item will be issued as store credit, which can be used towards a future purchase from Dheee Essentials.

Store credit will be issued within 10 business days after the returned item has been received and inspected.

Store credit cannot be exchanged for cash.

7. Return Shipping

Customers are responsible for the cost of returning an item for a size exchange or other eligible return.

If we sent you the wrong item or a defective/damaged item, Dheee Essentials will cover the reasonable cost of the return and replacement delivery.

We recommend using a trackable delivery service when returning an item, as we cannot be responsible for items lost in transit before they reach us.

8. How to Request a Return or Exchange

To initiate a return or exchange, contact us within 7 days of receiving your order via:

WhatsApp: +2348151445870

Email: info@mrdheee.com

Please include:

• Your full name
• Order number
• Item you wish to return or exchange
• Reason for the return/exchange
• Clear photos or videos of the item where applicable

Our team will review your request and provide the next steps if it is approved.

9. Inspection

All returned items will be inspected upon receipt. We reserve the right to refuse a return or exchange if the item does not meet the conditions outlined in this policy.

10. Bespoke & Custom Orders

Bespoke, personalised, or custom-made items are not eligible for return or exchange, unless the item has a manufacturing defect or we have made an error in fulfilling your order.

11. Geographic Coverage

This return and exchange policy applies to orders delivered within Nigeria.

By placing an order with Dheee Essentials, you acknowledge and agree to the terms of this Return & Exchange Policy.