Privacy Policy
Privacy Policy
Effective Date: [21/07/2025]
At MRDHEEE, accessible from https://mrdheee.com, your privacy is one of our top priorities. This Privacy Policy describes how we collect, use, store, disclose, and protect your information when you visit or make a purchase from our website.
By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.
1. Who We Are
MRDHEEE is an ecommerce store operated from Nigeria and primarily serves customers in the United States and other international markets. Our mission is to provide quality products through a safe and secure online shopping experience.
2. What Personal Data We Collect
We may collect the following types of personal information:
- Identity Data: Full name, username, title
- Contact Data: Email address, phone number, billing and shipping address
- Transaction Data: Details of purchases, payments, and returns
- Technical Data: IP address, browser type, time zone setting, device information, location data, operating system, and platform
- Profile Data: Login details, purchase history, preferences, feedback
- Marketing and Communications Data: Preferences for receiving marketing and communication content
- Usage Data: Information on how you use our website, including interaction with pages and content
3. How We Collect Your Data
We collect data through various methods, including:
- Direct Interactions: When you place an order, sign up for emails, fill out contact forms, or participate in promotions
- Automated Technologies: As you browse our website, cookies and analytics tools automatically collect technical and usage data
- Third Parties: Information from payment processors, analytics providers, and marketing platforms
4. Why We Collect Your Information
We use the data we collect for the following purposes:
- To process and fulfill your orders
- To communicate with you about your order, account, or customer service requests
- To send marketing communications where permitted (e.g., newsletters, offers)
- To personalize your experience and recommend products
- To analyze website performance and improve usability and functionality
- To protect our website and prevent fraud
- To comply with legal and regulatory obligations
5. Use of Cookies and Tracking Technologies
Cookies and similar technologies are used to enhance your browsing experience and gather insights about how our website is used. These include:
- Essential Cookies: Required for the operation of our site (e.g., cart functions, login)
- Performance Cookies: Track usage for analytics and site performance (Google Analytics, Microsoft Clarity)
- Marketing Cookies: Used for advertising and retargeting (Facebook Pixel, Zoho)
You can manage your cookie preferences in your browser settings. Disabling some cookies may affect site functionality.
6. Sharing Your Information
We may share your personal data with:
- Payment processors (PayPal, Paystack, Stripe, Google and Apple Pay) for secure transactions
- Shipping and logistics providers to deliver your orders
- Marketing platforms and email services to send newsletters and offers
- Analytics and reporting tools like Google Analytics, Zoho, Facebook Pixel, and Microsoft Clarity
- Legal authorities or regulators, if required by law or to protect our legal rights
We do not sell or rent your personal data to third parties.
7. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for legal, accounting, or reporting requirements. We may anonymize or delete your data after a period of inactivity unless we are legally required to retain it longer.
8. How We Protect Your Data
We implement multiple layers of security to protect your personal information:
- SSL encryption for secure data transfer
- Secure payment gateways compliant with PCI DSS standards
- Firewall and malware scanning
- Limited access controls for personnel handling customer data
Despite our efforts, no method of transmission over the Internet is 100% secure. We encourage you to keep your login credentials safe.
9. Your Rights
Depending on your location (e.g., under GDPR, CCPA, NDPR), you may have rights including:
- Access: Request a copy of the personal data we hold about you
- Correction: Ask us to fix incorrect or incomplete data
- Erasure: Request deletion of your personal data
- Restriction: Limit how we process your data in certain situations
- Objection: Object to processing for direct marketing
- Data Portability: Request your data in a machine-readable format
- Withdraw Consent: Opt-out of marketing emails at any time
To exercise any of these rights, contact us using the details below.
10. Marketing and Email Communications
You may receive emails from us if:
- You have placed an order on our site
- You subscribed to our newsletter or opted in through a form
- You interacted with us in a way that implies interest in our products
You can opt out at any time by clicking the unsubscribe link in any email or contacting us directly.
11. Children’s Privacy
We do not knowingly collect or store personal data from children under the age of 13 (or 16 in some jurisdictions). If you believe your child has provided us with personal information, please contact us immediately so we can delete it.
12. Third-Party Links
Our website may include links to third-party websites. We do not control these websites and are not responsible for their privacy practices. We encourage you to read their privacy policies before providing any data.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Effective Date.” We recommend reviewing it regularly to stay informed about how we protect your data.
14. Contact Us
If you have questions about this Privacy Policy or want to make a privacy-related request, please contact us through:
- Email: [info@mrdheee.com]
- Phone: [+2348151445870]
- Live Chat: Available on https://mrdheee.com
- Contact Form: [https://mrdheee.com/contact]
